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| Department: Nursing |
| Location: Santa Ana (W. 17th) |
| Hours: M-F 8a-5p |
| Date Posted: 6/29/2010 |
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| Description |
General Responsibilities:
1. Accept all assignments to departments and facilities willingly and with positive behaviors
2. Maintain reliable transportation to assure ability to float to assigned offices. See policy on floats.
3. Perform any additional/miscellaneous duties (not inclusive of job description) as requested by the management team within the scope of licensure/knowledge.
Back Office Responsibilities:
1. Room patients, take and document vital signs, and assist provider with medical exam. Evaluate patients for immediate medical need and report to provider.
2. Perform accurate charting, assessments, and intervention and follow-up per scope of practice.
3. Administer medications and perform procedures per scope of licensure and per provider order.
4. Maintain cleanliness and sterilization of instruments, exam rooms, and all treatment areas (ie. surgery, lab, cast room, etc.) as needed or directed.
5. Follow current policies and procedures for labeling and collection of all specimens, using appropriate media.
6. Maintain current knowledge of medications, sterile technique, and policies and procedures. Maintain current licenses/certificates.
7. Assist provider to complete fee tickets in a timely and accurate manner.
8. Dispose of contaminated/non-contaminated sharps in the appropriate disposal container. Access and interpret needed information from facility MSDS manual in a prompt manner.
9. Respond to and participate in all clinical emergencies and maintenance of emergency equipment.
10. Adhere to infection control, universal precautions, and use of personal protective equipment as needed for all patient care procedures, maintenance of equipment, and disposal of waste.
11. Organize patient correspondence and phone messages. Make accurate and precise callbacks per provider instruction to reinforce provider instructions, follow-up care, patient education, and test results.
Front Office Responsibilities:
1. Greet, sign in, and highlight patients’ names immediately, notifying appropriate provider of patient arrival. Also collect and receipt payments accurately, act as an information resource to patients/visitors, and verify all patient registration data, following through with all changes. Additionally check for previous “No Chart” papers.
2. Scan the provider schedules in detail to ensure appropriately scheduled appointments, alerting supervisor to any concerns/issues, and to verify providers are accurately scheduled out for meetings, days off, etc.
3. Schedule appointments according to individual provider attributes and department guidelines. Utilize appropriate follow through in documenting messages.
4. Continuously oversee the waiting room for cleanliness and safety.
5. Straighten/tidy waiting area as needed. Report safety concerns to proper authority.
6. Maintain knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.
7. Offer information to patients of BPM services and protocols.
8. Confirm all appointments as directed, including call backs, properly scheduling patients for CPE, and scheduling bumped appointments or other visits that have been approved by the appropriate provider.
9. Assist new patients with patient information forms and properly verify insurance eligibility (via IDX/Web). Escort or direct patients to appropriate waiting area for medical services.
10. Complete all patient transfer requests, insurance changes, and all other needed account modifications by the end of each day.
11. Assist patients with insurance, medical group, plan and benefit questions and information.
12. Produce error –free batches which include counting and balancing the cash drawer in agreement with fee tickets receipts. Also post the receipts and place batches on “exit” as per department protocols.
13. Enter arrivals, no shows, and cancelled appointments correctly.
14. Promptly alert medical records when a chart or fee ticket is required.
15. Alert the nurse/provider that patient has arrived. Continuously review waiting room for prolonged patient waiting. Notify appropriate party (patient/provider/nurse) when extended waiting time occurs. Communicate any and all delays to patients waiting longer than 15 minutes, and offer alternatives when necessary. Notify management of patient issues.
16. Pull medical records for corresponding releases/archives, verify completeness of record, and follow through with provider signature and directing to the Business Center as needed.
17. Oversee printer operations: schedules, reports, fee tickets, etc. as needed.
18. Assist in maintaining fax machine, copying all faxes and directing to the correct recipient as needed.
19. Locate charts and utilize chart tracking for logging in and out medical records in accordance with appropriate policy and procedure.
20. Answer record room telephones, take messages, and pull corresponding charts.
21. Accurately file all paperwork in corresponding medical records, in date order and according to standard chart format.
22. Accountable for chart upkeep including (but not limited to): chart repairs, splitting info, creating volumes, updating, sticker replacement, clearing out-cards, etc.
23. Pull and re-file charts, green walk-in sheets, and chit using approved policy and procedure.
24. Document and follow through on messages. Notify supervisor of inability to complete message protocol when necessary.
25. Pull charts and print mini-charts for scheduled appointments per department policy to assure all charts are pulled for that day. Turn in daily schedule with pulled charts checked and documentation as to why some charts are not pulled.
26. Scan paper charts into electronic chart system. Accurately file all scanned documents into electronic chart system per policy and procedure.
27. Assist in maintaining scanners, including cleaning and replacing rollers to ensure equipment is operational.
28. Pull charts for nurse/provider requests (24-36 hour pinks, 1-2 weeks multiples) per approved policy. Complete specific aisle/number assignments daily. Keep aisles clear of file-backs.
29. Pick up messages and mail from suites every hour. Measure amount of chit at each pullers’ station. Check message/mail slots for compliance.
QUALIFICATIONS/SKILLS:
Qualified candidate must excel in interpersonal communication and customer service and be able to work both independently and as part of a team. They must excel in organization and attention to details and follow through. Additionally, they must have the ability to problem solve to logical conclusion and demonstrate initiative and responsibility. Must be able to effectively and clearly communicate (written and verbal) in English. Must be able to successfully learn and navigate various computer programs. Must have reliable transportation, which may include valid California driver’s license and car insurance. Certain facilities require bilingual skills. Check with Human Resources.
EXPERIENCE:
Prefer minimum of 3 months of medical office experience. Must have a minimum of 1 year of customer service in any field.
EDUCATION:
Minimum high school graduate or equivalent. Certificate from an accredited Medical Assisting program. CPR for healthcare provider card.
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Email Resume Online to: hr@bristolparkmed.com
Via Fax: (714) 665-1663
Apply in person between 8:30am - 4:00pm at our Business Center at 2742 Dow Avenue, Tustin, CA 92780.
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